Refund Policy

Policy Scope

This Refund Policy is formulated for all consumption orders on the e-commerce platform littlesleepiessale.com, clarifying the platform’s return, exchange and refund service standards, applicable to all users who purchase bamboo pajamas and daily wear products through this platform.

Return Service Rules

littlesleepiessale.com provides a 60-day long-term return service for all products. Within 60 days after customers receive the goods, if they are dissatisfied with the product size, style, wearing experience or other non-quality problems, or encounter product quality defects, they can apply for return services. The platform supports free returns for all eligible orders, and customers do not need to bear any return freight costs.
To ensure the smooth processing of return applications, the returned products need to keep intact packaging, unused state and complete accessories, without man-made damage, pollution, wear and other conditions that affect secondary sales. The platform will verify the returned goods after receiving them, and carry out subsequent refund procedures in accordance with the verification results.

Refund Processing Cycle

After littlesleepiessale.com receives and verifies the returned products to be qualified, the authorized reseller refund process will be initiated immediately. The refund will be completed within 5 to 10 working days, and the refund amount will be returned to the original customer payment account in full. The specific arrival time of the refund is subject to the processing cycle of the customer’s payment institution.

Special Refund Instructions

For orders that have not been shipped after payment, customers can apply for direct order cancellation and full refund. For orders with abnormal logistics or lost packages confirmed by the platform, we will actively coordinate solutions and provide full refund services according to the actual situation. If customers have any questions about refund application, progress inquiry and result confirmation, they can consult the customer service team via support@littlesleepiessale.com.

 

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